In Handbid, a live auction signifies bidding that is happening in a physical place with an auctioneer managing the bidding process.
The auctioneer sets the starting bids and bid increments and solicits bids from bidders in the room who raise their paddle or their hand to acknowledge their bid at a certain price.
Since the auctioneer is not often able (or trained) to receive bids from mobile devices, any item set up as a live auction item in Handbid will have the bidding controls disabled. In other words, live auction items in Handbid will show up in the apps, but people will not be able to bid on them from their phones. They will need to be present.
If you want remote bidders to participate, you have a few options on how to do that:
1. Keep the item as a silent auction item
You can just keep the item as a silent auction item in Handbid. This will allow bidding from anywhere. However, you will want one of your auction managers to log into Handbid with a dummy account (e.g. "In Room Bidder"). Also, you may want to set the dummy user's displayName to "in-room bidder" so your other bidders know they are being out bid in the room.
If someone in the room outbids the in-room bidder, your auction manager needs to raise their paddle to notify the auctioneer.
if the in-room Bidder wins, you just need to complete the sale, mark the item sold, and then you can transfer that purchase over to the actual winner.
To do that, you will get the winner's information, then delete the winning bid from the in-room bidder and replace it with the winning bidder's final bid.
2. Transfer the item to a live auction item from silent
There is an article that explains how to do this here: 2. Transfer the item to a live auction item from silent
You would encourage your bidders to set their final max bids prior to the live auction and then you would notify the auctioneer of the current highest online Max Bid. Keep in mind that someone in the room may be holding that max bid. You should not simply start the item at this max bid, but instead will want to start the item just above the current bid from the silent. If no one counter bids, the current price or if the bidding does not get up to the Max Bid online, then you will simply need to have the auctioneer sell the item below that highest online Max Bid.
As you can see the process of combining mobile (remote) bidding with a live auction can be tricky, so make sure if you plan to do this that you communicate extremely well with your bidders!