Why are my tickets not showing up on the web and in the apps?

If your tickets are not showing up in the web or in the apps, it could be due to one of the following reasons:

1. Did you select "Enable Ticket Sales" in the auction settings?  This flag will allow you to show and hide your buy tickets option easily. But you need to turn it on to start:

2. Are your ticket start and stop dates valid?  The only tickets that will show up are those that fall between the Sales Start and Sell Until dates listed.  If the Sell Until date is in the past, the tickets will no longer appear.  If the Sales start date is in the future, the tickets will not yet appear. 

3. Make sure that any particular ticket is not HIDDEN.  That is an option on the item detail page under the "Info Tab".  Look for a checkbox that says "Hide Item" and make sure that is NOT checked if you want the ticket to appear online.




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