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FAQ Frequently Asked Questions / Release Notes
Payments Have Been Disabled Error
This article will show you how to enable credit card processing through Handbid. If this feature is disabled, your bidders will not be able to pay through the app or the auction website.
Your bidders will not be able to pay their invoice if you have not enabled credit card payments through Handbid. If you want to allow bidders to pay from their phones, iPads, or the web, you will need to enable this in your Auction Settings. You can find this setting in the FINANCIAL tab of your auction settings, click the link to view our article on this process: Enable Credit Card Payments
Warning: You will need to enable credit card processing through Handbid even if you are connected to Handbid with your own Stripe account.