Contact Handbid Support

The Handbid Service Desk is here to assist you in 5 ways:

1. Handbid's Knowledge Base: Here is the link.   Treat our Knowledge Base like it is the "Google for Handbid".  For example, if you want to learn more about adding an item in the search bar, type "add item". If you run into any issues regarding your search, there are other ways to get answers. 
2. Chat: Chat is a popular tool that is available for you to use. You will notice a Chat Widget in the bottom right of the manager page. Tap it open and ask a question -- it is LIVE 8am-5pm M-F Mountain Time. Your question may have a related article from the Knowledge Base provided. Look at the suggested articles and see if it will answer your question, you may get an answer! 
3. Email: You can email our Service Team at service@handbid.com to ask a more lengthy question. A response will be returned to you within 24 hrs.
4. Monthly Handbid 101: Handbid 101 is offered to you the second full week of each month from 11:00-11:30 MST/ Monday-Thursday. You will need to register for each session.  This is a perfect way to learn how to use our fantastic software to make sure your event is a complete success. You can also chat with a live agent during these zoom calls to have your questions answered. 
5. Handbid Hotline: On the day your event closes you will have a number to call that will be listed at the top of your event page.  You will be able to reach a live person to help with any urgent matters having to do with your auction.  Click here for more details about the Hotline.