How to Purchase a Ticket on Behalf of a Bidder

This article provides steps on how to purchase a ticket on behalf of a bidder.

We recommend bidders purchase their own tickets through the Events website or Mobile apps.  See related articles:

• How to Purchase Tickets and Manage Your Guest List (pay later option)
• How to Purchase Tickets and Manage Your Guest List (credit card only)

However, there are instances where a guest will ask for your assistance with purchasing a ticket or sponsorship where you'll need to add a ticket purchase through the back end. In these cases, you are able to purchase a ticket on behalf of a guest via the Auction Dashboard.

Purchasing Ticket in Auction Manager

1. Select the ticket icon on the auction dashboard. Then select Purchase a Ticket menu option. 
                        
2. You can purchase a ticket for an existing Bidder or add a new bidder to purchase a ticket for. 
   1. For an existing bidder, choose the bidder from the Choose Bidder dropbox list. 
      
   2. For a new bidder, select the Add Bidder button.  Enter the new bidder's first name, last name, email address, phone number and select Register.  This will register the new bidder and add them as ticket purchaser. 
      
      
3. Choose a ticket from the Choose Ticket dropdown list. 
   NOTE:  If you do not see your ticket in the dropdown list, make sure the ticket is OPEN and the ticket sell through date is in the future. 
   
   
   
   
4. Sponsor - by default the Sponsor for the ticket will be the ticket purchaser's name.  You can edit this by entering a Sponsor name in the Sponsor box. 
5. Ticket Quantity - Use the "+/-" buttons to increase or decrease the ticket quantity you wish to purchase. 
6. Discount Code - If you wish to apply a discount code, select the code from the Apply Discount Code dropdown and select Apply button.  
7. By default, the ticket purchaser will be added to the Guest List.  If the ticket admits more than 1 person, the purchaser will occupy the first guest slot, and the remaining guest slots will have a "Guest" placeholder for the purchaser to edit.  If the purchaser is NOT attending and does not wish to be added to the guest list check the "Purchaser not attending" checkbox.  This will generate a "Guest" placeholder slot on the guest list that the purchaser can edit. 
8. Select the "Buy Ticket" button
9. Purchase options include Pay Now or Pay Later
   1. For Pay Now, you must select an existing credit card from the list or add a new credit card to complete the ticket purchase. 
      
      
   2. For Pay Later, you have the option to Add to Invoice without processing a payment.  You will want to use this option for all offline payments such as Check, Cash, etc. 
      
      
10. Your tickets are now purchases, and guest slots have been added to the guest list.  Learn how to Manage Guest List as a Ticket Purchaser