Stripe Terminals / Tap to Pay Support

Handbid is excited to announce support for Stripe Terminals and Tap to Pay, enabling secure and seamless credit card capture for in person events. Discover how this upgrade enhances your event experience.

Handbid has integrated Stripe Terminals and Tap to Pay into its check-in process, allowing you to securely capture your guest credit cards from iPhone, Android, iPad, or auction manager. This integration provides:

1. Improved Event Experience: For in person events, managers can now capture credit cards at check-in from iPhone and Android using Tap to Pay (no equipment required), or iPad and auction manager on a laptop using supported Stripe Readers. 
2. Security: Stripe terminals and tap to pay is PCI-compliant, ensuring secure capture of credit card data.  This reduces the risk of fraud and keeps payment data protected.
3. Ease of Setup and Use: Stripe terminals and Tap to pay are easy to set up and can be used at any event location, making them perfect your next in person event. 

Article Index: 

To skip ahead click on a link below

1. Enable Stripe Terminals for your Organization
2. Connect Tap to Pay / Stripe Terminals for Mobile Device (iPhone / Android)
3. Add Credit Card Using Stripe Terminals on Mobile Device (iPhone / Android)
4. Connecting Stripe Terminal to Handbid iPad App
5. Using Stripe Terminal for Guest Check in on Ipad
6. Stripe Terminals for Auction Manager
7. Issues with Tap to Pay Credit Cards
8. Supported Stripe Terminal & Where to Purchase

Enable Stripe Terminals for your Organization

Before using any Stripe Terminals, including Pay to Pay, an auction manager must enable Terminal for the organization.  

1. Navigate to the Financial Tab in the Organization settings and select the "Use Stripe Terminals" button
   
   
2. Check the "Agree to Stripe Terminal Terms and Conditions" checkbox, and select the Enable button 
   
   
   NOTE:  To enable Stripe Terminals, you must have an organization address.  Navigate to the Contact Info tab in the Organization settings to add an address if you do not have one setup. 
   
   
3. You have now enabled Stripe Terminals for your Organization and can start using them in iPhone app, Android app, iPad app, and Auction Manager. 
   
   

Connect Tap to Pay / Stripe Terminals on Mobile Device (iPhone / Android)

Tap to Pay is a built-in feature for iPhones (11 and up) and Android devices. It allows you to capture credit cards for your guests directly on your device without the need for an external payment terminal.  With Tap to Pay, your device becomes the payment terminal. Instead of using an external card reader, your iPhone or Android device can capture credit cards directly by simply tapping the customer's card or mobile wallet on your device.

The Stripe M2 Reader is also supported with Handbid's mobile devices (iPhone & Android) and iPad app.  me

Configuring Tap to Pay / Stripe Terminals on Mobile Device (iPhone / Android)

1. Bidder with Mobile Device Check-In permission will navigation to the Event Dashboard on their mobile device.  Here they will have access to Admin Tools modal.
   
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2. From the Admin Tools, select Reader Setup option
3. Handbid supports Tap to Pay (no equipment required) and Stripe M2 Reader.   
   1. To connect to Tap to Pay for iPhones, select Connect link below Tap to Pay icon.  For Android devices, select NFC.
   2. To connect to Stripe M2 Reader, select Connect terminal via Bluetooth link below Stripe icon. 
      
      
4. Once a connection option is selected, you will see Connecting messages while we attempt to connect your selected device. 
   
   NOTE:  The first time you connected on an iPhone you will be prompted to Agree to iPhone Tap to Pay Terms and Conditions. 
   
   
5. Once you are successfully connected, your will receive a connection successful screen.
    
   
   
    
   
   

Add Credit Card Using Stripe Terminals on Mobile Device (iPhone / Android)

1. Please review Mobile Device Check-In for information on how to check in a guest using your mobile device. 
2. During the check in process, you can add a credit card to the bidder's profile.  On the add credit card screen you can select Add Card button to add a card using the connected Stripe Terminal device.  If you do not have a Stripe Terminal connected you will be able to enter the card manually. 
   
   
3. You will then be prompted to touch the terminal with the card you wish to add to the bidder's profile.  
   
   NOTE:  You will need test your phone to see the best place to tap the card.  For some phone you might have to tap on the back of the phone. 
   
   
4. Once the card if added, you will return to the bidder profile and you will see the card on file.  
   
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Connecting Stripe Terminal to Handbid iPad App

1. Navigation to the iPad Manager Dashboard
2. Select the READER SETUP menu option from the left navigation. 
   
   
3. Turn on your Stripe Terminal device and place it near the iPad so the Handbid app can connect to the device.  If you do not see your device listed, you can select the Rescan button to search for the device.  Once you have located the correct device, select the Connect with device button.  
   
   
   
   
4. Your iPad will then Connect to the reader.  You may also receive a Bluetooth Pairing request that you must accept to continue. 
   
   
   
   
   
5. Once connected. you will receive a Connected successful message and are now ready to add credit cards to your guest profiles. 
   
   

Using Stripe Terminal for Guest Check in on Ipad

1. Review the iPad Guest List Check-in information to learn how to check in guests using the iPad. 
2. When prompted to add a credit card to a guest profile you will receive the Add Credit Card model. To use the Stripe Terminal, select the Scan card with reader button.
   
   NOTE:  Some cards may not work with the Stripe Terminal, see Issues with Credit Cards for more information.  If the card does not scan, you will have to enter it manually. 
   
   
3. Once the card is scanned, the card will be added to the account, and you will return the bidder screen and will see the Credit Card on file. 
   
   

Stripe Terminals for Auction Manager

Issues with Tap to Pay Credit Cards

• Older cards without contactless technology
  Check for the contactless symbol on your card to confirm if it's capable of Tap to Pay.
• Debit cards from certain banks:
  While many debit cards support Tap to Pay, some banks might not have fully enabled this feature for all their debit cards.
• Prepaid cards with restrictions:
  Some prepaid cards may not be allowed for contactless payments depending on the issuer.
• Damaged cards:
  If the card's antenna is damaged, it might not read properly for Tap to Pay.

• Look for the contactless symbol: This is usually a wave-like icon on the front of your card.
• Contact your bank: Verify with your card issuer if your specific card supports Tap to Pay functionality.
• Try at a compatible terminal: If you're unsure, try tapping your card at a store that clearly indicates it accepts contactless payments.

Supported Stripe Terminal & Where to Buy

The link below will take you to Stripe’s website, where you can browse the available readers. You can review each option to determine which reader works best for your event: 

Stripe Terminal Hardware

Tap to Pay - Supported by Handbid iPhone & Android Apps.

Stripe M2 Reader - Supported by Handbid iPhone, Android Apps, and iPad App. 

Stripe Reader S700 - Supported by Handbid Auction Manaager. 

BBPOS WisePOS™ E - Supported by Handbid Auction Manaager.