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Help Center

Learning the Software

Learning the Software

Learn about the in's and out's of the Handbid software and functions.

Setting Up Your Auction

Video: Get Started - Kickstart

Set Up: Create an Auction & Update Settings

Set Up: Create New Fundraiser, Fundraising Page & Update Settings

Checklist: Things to Consider When Setting Up Your Auction

Create Auction Contact

Video & Instructions: Adding Custom Questions to Your Registration Form

Sharing Your Auction's URL

Customizing Your Welcome Message and Receipt Note

Creating your Auction Logo and Auction Banner

Mobile App Sponsor Page & Adding Sponsor Image

Adding Sponsors to Your Events Webpage

How to Change Your Auction Status

Enabling Credit Card Processing Through Handbid

Assigning Guest Placement for your Event

Enabling Handbid Ticketing/Registration

Allow Bidders to Pledge Donations

Passing on Fees to the Bidder, Donor or Purchaser

Pre-Registration and Contact List

See more

Managing Items

How to Show a Video on an Item

Assigning Item Codes

Marking an Item "Priceless"

Add/Remove Image from Existing Item

Item List Filters in the Auction Manager

Creating Custom Status on a Ticket

Tracking Item Solicitors Information

Show Purchase History on ForSale Items

How to Hide the Register Button

Creating Display Sheets / Display Cards / Display Table Cards

Edit, Duplicate or Delete an Item

Importing Items into Handbid

Volunteer Training: Selling For Sale Items at Your Event with an iPad

How to Feature an Item

Identifying Item Types

Instructions & Video: Add a For Sale Item

Considerations When Setting a Fair Market Value

Instructions & Video: Resizing & Optimizing Item Photos

Setting a Reserve Price on an Item

Copy Items from a Previous Auction

Organizing Appeal Items in Specific Order

How to Set a Buy Now Price & Best Practices

Resize Photos Using Powerpoint

Instructions & Video: Adding Silent and Live Auction Items

Organizing Item Categories

Setting up donations in Handbid and the Handbid Apps

Sort Order for Auction Items

How to Hide an Item

Add an Appeal Item (Direct Donation)

How to show your auction item's Fair Market Value.

How to edit images with Google slides

How to bulk edit items

Video: Add an Event-Only For Sale Item for Raffles, Wine Pulls, etc.

Video: Add Silent and Live Auction Item

Video: Add an Event-Only For Sale Item for Raffles, Wine Pulls, etc.

Video: Resizing Auction Images

See more

Create Ticketing for Your Event

Why Aren't My Tickets Showing Up?

Instructions & Video: Add a Ticket to your Auction

The Handbid Ticketing System

Video: Ticketing - How to Add/Create a Ticket

Invitee Management

Video & Instructions: Invite List Overview

How to Bulk Edit Invitees

Registering Bidders from the Invite List

How to Invite Bidders from Previous Auctions

How to remove an invitee from the invite list

How the invite list can work with your guest list

How export login links from your invite list.

How to add an invitee to the invite list

How to edit and send an Email Invite

How to import an invite list.

How to edit and send a text message invite

See more

Guest List Management

Video & Instructions: How to Move Guests to the Invite List

Video & Instructions: How to Delete a Guest

Video & Instructions: How to Add a Guest

How Tickets Create Guest List Slots

How to Bulk Edit Guests

Importing Custom Data into your Guest List

How to import a guest list

Transferring a Ticket to another Person

How to show and hide paddle numbers

Checking in Guests and Registering Bidders from the iPad App

How to edit a guest's name and information

Guest List Frequently Asked Questions

How to link bidder accounts on the guest list

Guest List Overview

How to purchase a ticket on behalf of a bidder

How to bulk edit guests.

How to unlink a guest from one bidder account and assign to another

"Un-Check-in" a Guest

Checking in Guests and Registering Bidders from the Guest List

Understanding the difference between Contacts, Guests and Bidders

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Bidder Management

How to Edit Bidder Information

How to Send a Bidder Login Link

Adding a Credit Card to Bidder Account

How to Send a Message to an Individual Bidder

How to Find and Add an Existing Bidder to My Auction

Require Bidder Check In/Restrict Bidding

Removing a Bidder From Auction

How to manually assign bidder numbers on the iPhone app.

How to manually assign paddle numbers

See more

Register and Check-in

Capturing Credit Card when Registering a Bidder

Check-in & Add Bidders Through the Handbid iPad App

Checking in Guests from iPhones

Network Setup for Laptops/iPads

Bidder Self Registration

Instructions & Video: Create or Add Bidder

First: Decide the best source of contacts for check-in

Third: Plan Out Your Registration & Check-in Area

Second: Prepare your Data

Video: Adding a Bidder to Your Auction

Video: Registering Bidders (outside of guest list)

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Running your Auction Event

The iPad Manager Dashboard

Who has bought tickets for my auction event?

Running an appeal (Paddle Raise) with a live thermometer

About Auction Statistics

Instructions & Video: Splitting a Live Auction Item into multiple Invoices

How to Place a Bid in the Auction Manager

Handbid TV- Your Live Scoreboard (Instructions & Video )

Delete a Bidder Purchase

Removing a Bid

Viewing Bid History

Instruction & Video: Enter Live Auction Winners

Instruction & Video: How to Enter Direct Appeal/Paddle Raise Donations

Can I close one or more items early?

The App says "Payments have been disabled" - what does that mean?

Can people bid remotely in a live auction?

Show Real Time Auction Activity with the Handbid Ticker

Adding an Auction Item After the Auction is Open

How to Send a Broadcast Message

How to remove the bids from an item.

Moving an Auction Item from the Silent Auction to the Live Auction

Instruction & Video: Opening Your Auction for Bidding

Previewing Your Auction

Video: Splitting a Live Auction Item

Video: Handbid TV

Video: Enter Paddle Raise / Appeals

Video: Entering Live Auction Winner

Video: Opening Your Auction

Video: iPad Training for Volunteers

Suggested Broadcast Messages to send to Bidders during the auction

See more

Set Up Your LIVE Stream

Promoting Items and Donations in your Live Stream

Integrate Handbid data into your live stream software (OBS example)

Handbid Live Stream Demo

Setting up Live Streaming on Handbid

Handbid Puzzle

How to Purchase a Puzzle Piece on the Auction Manager

Handbid Puzzle Overview

Setting up a Handbid Puzzle

Handbid Puzzle Video Overview

Mobile App Management

"Buy It Now" on the Mobile App

Tracking Winning, Losing and Purchased Items

My Bidder's name is showing up in place of their paddle number - HELP!

Bidder Invoice, Receipt & Payment

Searching/Browsing for Items on the Mobile App

Downloading the Handbid iPad App

Video: Handbid iPad App Setup & Instructions

Placing Bids on iPad: Bid, MaxBid, Buy It Now

iPad Bidding Helpers - Volunteer Training Video for iPad App

iPad Rental Information

Determining How Many iPads To Use at Your Auction

Video: Android App Overview

Video: Using iPad as Individual Bidder

Video: Sharing your Auction or Auction Items with Others

Video: Using the iPhone App on Your iPad

See more

Closing your Auction

Closing Your Auction or a Category

ReOpening Your Auction for FOR SALE ITEMS

View & Pay Invoice/Receipts

Close Auction: By Category

I have closed my auction but have no invoices.

Check-out / Paying invoices on an iPad

Handbid Credit Card Security

Sample Bidder Invoice

Planning Your Checkout Process

Preparing your Runners for Checkout

How to check out bidders/donors at your event.

Video: Close Auction & Pay Invoices

Pay an outstanding invoice offline (cash, check, external card, discount, credit)

See more

Invoices and Receipts

Processing Payments

Pay Invoice / Receipt

Send a bidder their invoice or receipt

Charge A Bidder for Shipping

Applying a discount or credited amount to an invoice

View / Pay Invoices Using iPad

Credit Card Readers

Add Credit Card Using iPad

Managing the Invoices Tab & Processing Payments

Add Purchase to Invoice After the Auction is Closed

Email, Text or Print Invoice/Receipt

Adding a Credit Card to a Bidder Account

See more

Post Event - Reconciliation and Reporting

Can I add a purchase to an invoice after the auction is closed?

The Handbid Payment System and Receiving Funds

Exporting Data and Reports

Selling UnSold Items Online or Second Chance Auction

Ticketing & Registration Reports: Ticket Summary

Ticketing & Registration Reports: Ticket Purchases

Ticketing & Registration Reports: Guest List

Bidders Reports: Top Bidders by Revenue

Bidders Reports: Messages

Bidders Reports: Top Bidders by Bids

Bidders Reports: Bidder Purchase Summary

Bidders Reports: Bidder Summary

Items Reports: Category Performance

Items Reports: Bid History

Items Reports: Donor Summary

Items Reports: Item Summary

Items Reports: Top Silent By Bids

Items Reports: Live

Items Reports: Top Silent By Revenue

Revenue Reports: Revenue Summary

Revenue Reports: Purchases Summary

Overview of Handbid's Reporting System

Syncing your contacts and transactions with Kindful CRM

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Setting Up Your Peer-to-Peer Fundrasier

How to Share your Fundraising Page

START HERE - Creating a Peer-to-Peer Fundraiser on Handbid

Creating your Fundraiser Templates

Assigning a Fundraiser to a Team

Adding in Offline Donations

Creating and Managing Fundraiser Teams

See more

Running Your Virtual Auction

Online Fundraising Through Handbid

Setting Up Your Non-Auction Event

Set Up: Create a New Event & Update Settings

Raffles and Prizes

Selling Raffle Tickets and Selecting a Raffle Winner